Our Approach To Lead Times

At Total Mobility Solutions, we believe clear lead times are a requirement, not a courtesy.

Facilities depend on timely access to medical supplies, consumables, and other equipment. Our ordering process is designed to set accurate expectations upfront and communicate changes early, so you are never left guessing after placing an order.

This page outlines how lead times are displayed, how we communicate changes, and how we manage delays and backorders.

How Lead Times Are Determined

Lead times are based on a combination of supplier availability, inbound logistics, and order processing requirements. For each product, we evaluate current sourcing conditions and update timelines accordingly.

Note: When products are sourced from multiple suppliers, the shortest reliable fulfillment window is displayed.

What You'll See When Ordering Online

• Estimated ship time displayed at checkout
• Clear indication when items are subject to extended lead times
• No "in stock" labels unless inventory is confirmed
• Updates provided if sourcing conditions change after order placement

How We Handle Delays, Changes, & Backorders

When an item enters is delayed, changed, or enters backorder status:

• Customers are notified promptly with updated availability information.
• Revised timelines are communicated based on current sourcing conditions.
• Orders are actively monitored rather than passively queued.

Substitutions & Alternatives

We do not substitute products without your approval.

When appropriate, we may recommend functionally equivalent alternatives to help avoid unnecessary delays

Our Commitment

Many of our customers operate in clinical, regulated, and time-sensitive environments.

Every lead time decision is evaluated through the lens of continuity of care. We prioritize reliability and transparency so our partners can plan confidently and avoid disruption.

Questions about lead times or sourcing? Our team is available to provide clarity before and after an order is placed.