Our Approach

Total Mobility Solutions (TMS) operates as a B2B healthcare and medical sourcing, logistics, fulfillment coordination, and backend order support platform serving authorized healthcare sales partners, independent sales representatives, sales organizations, medical businesses, and strategic purchasing partners across the United States.

TMS partners with a national network of healthcare and medical manufacturers, distributors, and supplier partners to provide access to a broad catalog of healthcare and medical products. 

TMS operates B2B only. TMS does not provide direct-to-consumer services, insurance billing, home installation, in-home setup, residential clinical support, patient fitting, or consumer-facing service visits. TMS may work with other dealers, distributors, providers, or other businesses that serve end-users; however, TMS’s role is limited to sourcing, supplier coordination, logistics support, fulfillment coordination, backend customer support, and applicable FDA recall/order record support.

Many products available through TMS ship directly from the manufacturer, distributor, or supplier fulfillment locations. Because products may ship from multiple fulfillment points, shipping costs, freight charges, delivery timetables, and accessorial requirements may vary based on supplier origin, shipment configuration, product availability, carrier requirements, destination, and final order details.

Orders submitted through the TMS Partner Portal are subject to backend review, logistics confirmation, and fulfillment authorization prior to final order placement.

Authorized Sales Partner Access

Access to the TMS Partner Portal, catalog materials, pricing sheets, supplier information, and order workflow tools is limited to authorized TMS sales partners, partner organizations, approved accounts, and approved purchasing partners. 

TMs may revoke, suspend, restrict, or modify access to the Partner Portal, catalog materials, pricing information, or order workflow tools at any time for operational compliance, account protection, nonpayment, misuse, inactivity, territory conflict, or supplier-related reasons.

Authorized sales partners may not share TMS pricing files, supplier information, catalog access, order materials, internal policies, or proprietary business information with unauthorized parties.

Minimum Order Requirement

Orders submitted through the TMS Partner Portal must meet a minimum order value of $500 before processing.

TMS reserves the right to reject, cancel, or defer order submissions that do not meet minimum order requirements.

TMS may establish different minimums for specific suppliers, product categories, freight-sensitive items, custom orders, partner agreements, or contract-based purchasing agreements. 

Order Authorization

By submitting an order, quote request, or fulfillment request to TMS, the authorized sales partner represents that:

• The order is for a legitimate healthcare, medical, dealer, distributor, facility, or approved purchasing account.
• Items may NOT be resold on Amazon Marketplace, eBay, or other third-party online retailers that are not legitimate healthcare or medical retailers.
• The order complies with any applicable protected market, protected vertical, protected account, or territory assignment structure.
• The order meets TMS minimum order requirements.
• The order does not violate TMS pricing floors.
• The sales partner has authority to submit the request.
• The purchasing facility, customer, or account has approved the final pricing before fulfilment authorization is given.
• Any special delivery requirements have been disclosed to TMS prior to order placement. 

TMS reserves the right to reject or delay any order submission that does not comply with TMS policies, protected market assignments, pricing floors, supplier restrictions, order minimums, payment requirements, or operational guidelines. 

Projected Markets, Verticals, and Accounts

TMS may assign protected markets, protected verticals, protected account structures, or designated territories to authorized sales partners or partner organizations.

Protected assignments are intended to prevent account conflict, protect sales partnerships, preserve trust, and support organized market development.

Sales partners may not knowingly submit orders, solicit accounts, or pursue customers assigned to another protected sales partner, market, vertical, or account structure without prior written authorization from TMS.

TMS reserves the right to reject orders that violate the protected market, vertical, territory, or account assignments.

Protected assignments may be subject to ongoing activity, communication, order development, account development, or other terms established in a separate partner agreement. 

Shipping Methods

Orders may ship using:

• Standard parcel carriers
• Regional carriers
• National freight carriers
• LTL freight carriers
• Manufacturer-direct shipping
• Distributor- and/or supplier-direct shipping
• Specialized medical freight providers where applicable

Large equipment, bulk shipments, and shipments exceeding 150 lbs generally ship via freight carriers.

TMS determines or confirms the appropriate shipping method based on product type, supplier origin, destination, carrier requirements, and customer delivery needs.

Carrier Accessorial Charges

Additional carrier accessorial charges may apply depending on delivery requirements. 

These may include, but are not limited to:

• Liftgate delivery
• Inside delivery
• Limited access delivery
• Delivery appointment or advance notification
• Residential zoning delivery
• Redelivery
• Driver assist
• Sorting and segregating
• After-hours delivery
• Weekend delivery
• Hazmat handling
• Special handling fees

Any accessorial charges incurred during shipment will be passed through at actual cost. 

Lead Times & Product Availability

Lead times provided through TMS are estimates based on current supplier, manufacturer, distributor, and carrier information.

Lead times may vary due to:

• Supplier inventory fluctuations
• Manufacturer processing timelines
• Distributor stock levels
• Warehouse allocation changes
• Product configuration requirements
• Freight carrier delays
• Weather events
• Supply chain disruptions
• Backorders
• Discontinued products
• Substitution availability

Most stocked products typically ship within 1-4 business days depending on supplier processing schedules and shipping origin.

Specialty equipment, capital equipment, configured products, custom items, or manufacturer-direct products may require additional processing time.

TMS will provide updated fulfillment information whenever possible if significant delays occur.

Standard Ship Days

Certain supplier or distributor partners may operate on fixed shipping schedules, including standard weekly ship days.

Where applicable, orders may be subject to supplier-specific ship days, including Friday shipment schedules.

Standard ship days may affect order timing, fulfillment deadlines, and delivery estimates.

TMS will communicate supplier-specific shipping constraints where relevant to the order. 

Freight Deliveries

Freight deliveries are typically made to the curb, receiving area, or loading dock unless additional delivery services are requested and approved. 

Purchasing facilities, customers, or receiving organizations are responsible for ensuring that appropriate personnel, equipment, and receiving availability are present at the delivery location.

Failure to have appropriate receiving capabilities may result in additional carrier charges, failed delivery attempts, redelivery charges, storage fees, or return freight costs.

Delivery Inspection

Shipments should be inspected immediately upon delivery. 

Visible damage should be noted on the carrier delivery receipt before signing. 

Signing a delivery receipt without noting visible damage may limit the ability to file a freight damage claim. 

Damages, shortages, or shipment discrepancies must be reported to TMS within 24 hours of delivery. 

Photographs of damaged packaging, pallets, labels, and products may be required to support freight claims, supplier claims, or replacement requests.

Refused Deliveries

Purchasing facilities, customers, or receiving organizations are responsible for ensuring that deliveries can be accepted at the approved delivery location.

Refused deliveries, failed delivery attempts, unavailable receiving personnel, incorrect delivery addresses, or refusal unrelated to freight damage or supplier error may result in:

• Additional freight charges
• Return freight charges
• Redelivery charges
• Storage fees
• Restocking fees
• Supplier penalties
• Carrier penalties

Refused deliveries unrelated to shipping damage or supplier error will be treated as customer returns and are subject to applicable return policies. 

Returns & Return Goods Authorization

Returns require prior approval before merchandise may be returned.

An authorized Return Goods Authorization (RGA) number or equivalent supplier authorization may be required before products are accepted for return.

Returns received without prior authorization may be refused.

Returned merchandise must:

• Remain in original packaging
• Be unopened where applicable
• Be in resalable condition
• Be free from labels, markings, damages, or alterations preventing resale
• Be returned within approved supplier return windows

Return eligibility is determined by manufacturer, distributor, or supplier policies.

Restocking Fees

Approved returns may be subject to restocking fees of up to 35%, depending on manufacturer, distributor, or supplier requirements.

Shipping charges, freight charges, carrier accessorial fees, and Facility Logistics & Order Support fees are non-refundable.

Restocking fees may be waived for products that arrive damaged or defective and require replacement, subject to supplier approval.

Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

• Special-order products
• Manufacturer direct-ship items
• Custom-configured equipment
• Opened hygiene products
• Opened patient-contact products
• Sterile products where packaging has been opened or compromised
• Products marked non-returnable
• Products returned outside approved authorization windows
• Products damaged after delivery
• Products with altered packaging, labels, or markings
• Products restricted by manufacturer or supplier policy

Product Substitutions

When exact products are unavailable, discontinued, backordered, or otherwise delayed, TMS may identify potential substitute products where appropriate.

Substitutions are not processed without approval from the authorized sales partner, purchasing facility, customer, or approved account representative unless substitution authority has been granted in writing.

Product substitutions may affect pricing, lead times, shipping requirements, and compatibility.

Pricing Errors & Supplier Updates

Pricing reflects current supplier, manufacturer, distributor, and logistics costs at the time available.

TMS makes reasonable efforts to maintain accurate catalog and pricing information; however, pricing errors may occur due to supplier updates, data changes, freight changes, manufacturer increases, discontinued items, system errors, or manual catalog updates.

TMS reserves the right to correct pricing errors, update quotes, cancel affected orders, or require revised approval before fulfillment.

Orders affected by pricing errors will not be transmitted for fulfillment until corrected pricing has been reviewed and approved.

Taxes

Applicable taxes may vary based on customer location, supplier requirements, exemption documentation, resale documentation, nexus, product category, and applicable law.

Purchasing organizations are responsible for providing valid resale certificates, exemption certificates, or other tax documentation where applicable.

TMS reserves the right to collect, pass through, or adjust applicable taxes as required.

Warranties

Product warranties are provided by the applicable manufacturer unless otherwise stated in writing.

TMS does not create, modify, expand, or independently guarantee manufacturer warranty coverage.

Warranty eligibility, repair, replacement, service requirements, and claim approval are determined by the manufacturer.

Policies

TMS reserves the right to update these policies at any time based on operational needs, supplier requirements, carrier policies, compliance requirements, partner structures, pricing changes, or business model updates.

Continued use of the TMS Partner Portal, catalog materials, sourcing services, or order workflow after policy updates constitutes acceptance of the updated policies.